Welcome to Rentop Support. How can we help you?

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General

Rentop allows riders that are at least 18 years old and have a valid driving license to rent and ride two-wheelers. International customers and NRIs must have an International Driving License to book a ride on Rentop.

NO, Rentop does not allow booking a ride without a driving license. It's important to carry an original Driving License while pickup for a seamless experience.

Yes, an international driving license is acceptable to book a ride on Rentop. But, Foreign citizens or NRIs need to apply for Indian Driving License if they plan to stay in India for more than a year.

Using Rentop App

Rentop is a user-friendly platform that allows riders to book vehicles hassle-free. Riders need to login, enter the dates, choose the desired vehicle, confirm the booking, and start the voyage.

No. Host contact details will only be shared post booking is confirmed.

Host address will be shared with the riders only after the booking is confirmed.

Yes, riders and hosts can opt in/opt out of the notifications through the links within the app. For further assistance, you can reach out to support@rentop.in.

Pricing & Payments

Well, that completely depends on the host's decision. The riders need to make full payment + security deposit if the host has defined it on the booking. Riders will be able to check the booking amount and security deposit before making the final deal.

No, it's not mandatory for all vehicles. But, it depends on the host, if they would like to collect the security deposit. In that case, a rider will be able to check security deposit charges at the time of booking.

To book on Rentop, riders need to provide original ID proof such as an Aadhaar card, Voter ID, or Passport in addition to a valid driving license. Rentop does not allow booking with photocopies or color copies. Riders can check for additional terms and conditions on the bike listing page. For NRIs and Foreign riders, International Driving License is required.

Security deposit is not mandatory for all vehicles. But, it depends on the host, if they collect the security deposit. Once the ride is complete and you have returned the vehicle to the host, the security deposit will be refunded right away.

Well, that completely depends on your choice for the host. The price and discounts for long-term bookings are confirmed by the hosts only. The riders can choose the host that gives great discounts and has better booking/vehicle ratings.

Riders can check whether the fuel charges are included in the shown price by the hosts at the time of booking.

Rentop does not have any payment gateway option at the moment. However, there is Hand Off and Collect Flow option available to record that the transaction has been done successfully.

Yes, riders can pay to the hosts directly via any available and convenient payment option.

Troubleshooting Issues after Trip

Riders can connect with hosts directly on the contact details provided at the time of booking. If the hosts are not cooperating with the matter, please contact us at support@rentop.in. Rentop won't be responsible for any mishaps but we will take necessary actions against the hosts.

Trip Modifications

Yes, the booking period can be extended through the app. But, it completely depends on the hosts to accept or reject your booking extension notification.

Well, that completely depends on your choice for the host. The price and discounts for long-term bookings are confirmed by the hosts only. The riders can choose the host that gives great discounts and has better booking/vehicle ratings.

Riders can cancel the booking through the app or by contacting the hosts directly. But, it is suggested to intimate the hosts at least 12 hours prior to the booking time otherwise the same will impact a negative rating. Also, the hosts can charge a specific amount depending on the booking amount. Cancellation charges will be shown to you during the booking for added transparency.

Riders can cancel the booking through the app or by contacting the hosts directly. But, it is suggested to intimate the hosts at least 12 hours prior to the booking time otherwise the same will impact a negative rating. Hosts can cancel the rider's trip through the app or by contacting the rider directly. But, it is suggested to intimate the rider at least 1 hour prior to the booking time. Also, the hosts cannot cancel a trip once it is started. And, as a host, if you cancel rides too often, then your ratings get impacted.

Planning your Trip

Rentop will send a notification once the booking is complete. The riders can check the confirmed booking in the app or through email and SMS. Rentop will generate a specific booking ID and share it with the hosts and the riders at the time of booking confirmation.

No, booking can be confirmed through the Rentop application and you need not visit the location to confirm the ride. Furthermore, riders can directly connect with the hosts for any updates or assistance.

No, Rentop does not have the vehicle delivery feature for now. The riders need to visit the host location at the appropriate booking time to start their ride. However, the host can deliver at their own discretion by charging an extra delivery fee.

Yes, the two-wheeler documents such as Registration Certificate, Pollution Certificate, and Vehicle Insurance will be provided by the hosts. Documents can be either original ones, soft copies, or online, that depends on the host you are choosing.

Disputes & Violations

NO, Rentop will not help if the riders violate traffic rules. Riders will need to clear the penalty charges and pay the traffic challans by themselves. Furthermore, for any assistance regarding the vehicle documentation, riders can contact us at support@rentop.in.

Yes, riders will be charged for vehicle damages and liability that happens during the booking period. However, the penalty charges will be decided by the hosts and paid by the rider only. Riders can upload photos in pickup flow to ensure a smooth drop off experience. Rentop team will validate damages submitted on the app to arrive at a conclusion. Take note that Rentop is not responsible for any damages and repair costs of the vehicle.

Getting Started

Rentop currently allows you to list your vehicle in the following three categories: bicycles, scooters, and bikes. We will be adding more categories in the future.

If your vehicle is not older than 12 years and has all documents up to date, it is eligible for rental on Rentop.

There is no limit to the number of vehicles that a host can list at Rentop.

  1. Maintenance and cleaning of vehicle.
  2. Keeping the vehicle documents up to date.
  3. Briefing the rider at time of handoff.
  4. Completing the handoff and collect formalities on app.
  5. Regularly Insuring the vehicle.

Managing Bookings

You can view the profile of the rider requesting your vehicle, and also decide whether to approve or reject a vehicle booking request based on the rider's rating.

Yes, as a host you can control and manage the availability calendar for vehicles directly through the app.

Setting price

Setting long-term pricing/discounts

Changing prices for certain dates(boost pricing for holidays etc)

Payments

Payment for the booking has to be paid directly to the host. Bookings can be done as per the terms and conditions shared by the host.

No, Rentop does not charge anything to the riders and the hosts at the moment. Riders will directly pay the host after confirming the booking on the app. Rentop is free to use for the hosts and the riders for now as we want more and more users to be a part of this vehicle rental revolution. We are building an ecosystem that will run by trusted hosts and riders. Once we start providing rider & vehicle insurance and additional services, the platform will start charging little percentage.

Yes, you can add the accessories at the time of listing your vehicle. Further, you can adjust the vehicle price slightly higher to recover the cost of accessories as well.

Safety Terms

A combination of strict identity verification protocols for all riders and mandatory feedback and review from previous hosts helps Rentop prioritize the right riders to connect with you.

We regularly clean out low-rated profiles from our system to ensure your vehicle remains in the hands of legitimate riders. In addition, you can purchase third-party tracking devices and install on your two-wheeler for enhanced safety.

As a host, ensure to complete the Handoff and Collect flows on the app. Rentop collects data that will be used to penalize and claim reimbursement from the riders. We will also be offering insurance on every ride soon to ensure reimbursement against damage is provided to the host without any hassle.

At the time you collect the vehicle, please report the same to the rider and ask for a reimbursement. If a rider does not pay, please report the same in the Collect Flow and also rate/review him/her. If the damage cost is still not paid, please contact us at support@rentop.in and we will help you claim insurance coverage from your existing insurance provider. However, Rentop is not responsible in case of total loss of the vehicle or if incase someone meets with an accident.

If you have contacted the renter multiple times and the renter has still not returned the vehicle, please contact us at support@rentop.in.
Our strict verification protocols for the hosts and the riders are there to ensure that your vehicle remains in safe hands. However, Rentop is not responsible for the total loss of the vehicle.

When a rider books a vehicle, they are responsible for paying for the challans and ticket charges. If the challans have a time stamp that falls in the duration of the trip, then the rider should be paying for the challans. This can include traffic violations, parking in the NO Parking Zone, documents not present, and more.

Trip Modifications

A combination of strict identity verification protocols for all riders and mandatory feedback and review from previous hosts helps Rentop prioritize the right riders to connect with you.

As a host, ensure to complete the Handoff and Collect flows on the app. Rentop collects data that will be used to penalize and claim reimbursement from the riders. We will also be offering insurance on every ride soon to ensure reimbursement against damage is provided to the host without any hassle.

At the time you collect the vehicle, please report the same to the rider and ask for a reimbursement. If a rider does not pay, please report the same in the Collect Flow and also rate/review him/her.

Our strict verification protocols for the hosts and the riders are there to ensure that your vehicle remains in safe hands. However, Rentop is not responsible for the total loss of the vehicle.