We collect personal information from you in order to provide our Service and offer you a personalized, useful, and efficient experience. The categories of personal information we collect can include:
Identifying Information: You provide us information about yourself, such as your name, age, address, email address, university or other affiliation, and password, when you register for a Member account with the Service. We also collect a copy of your driver’s license and billing and payment information if you utilize our Service. If you correspond with us by email, we may retain the content of your email messages, your email address, and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content you post to the Service.
Driver’s License: We check Guests’ driver records to make sure Guests meet Rentop safety standards. By registering with Rentop, you authorize us to access your driver’s record from state DMVs, RMVs, and other applicable entities, and this authorization extends to Rentop throughout the entire time you use our Service, so that Rentop may re-check your records from time to time. You also authorize said entities to release this information to Rentop.
Vehicle History and Inspection: If you own a vehicle that is shared on Rentop, we may inspect the vehicle, collect information identifying the vehicle (like a license plate number, VIN), and obtain a vehicle history report to make sure the vehicle is safe for you and other drivers to use. By registering with Rentop, you authorize us to obtain this information, and you authorize applicable entities such as DMVs, RMVs, inspection companies, and auto mechanics to release such information to Rentop.
Social Media: When you interact with our Service through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to Rentops’s Service.
We use personal information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages and push notifications, and permit you to communicate with others on the Service or on social media or invite others to join the Service. We may also use information to provide personalized content, including advertising. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). For more information about your communication preferences, see Your Choices Regarding Your Information below.
Third Party Hardware Devices: As a Rider, you acknowledge and understand that dashboard cameras, mileage and location tracking devices, and other similar devices may be installed in the cars listed on Rentop. You further acknowledge and understand that any such device installed in a Host’s car is installed at the Host’s sole discretion, without direction from Rentop, and that Rentop makes no warranties or representations regarding the conformity of such devices to any laws applicable to their usage or installation. Any concerns about the presence, operation, functionality, and data storage of these devices must be addressed directly with the Hosts who have installed them. Rentop does not collect or store any data generated by such hardware.
Connecting Your Phone to Cars: As a Host or Guest, you acknowledge and understand that establishing a data connection between a Car and your phone, either via Bluetooth® or with a physical cable, may cause the Car to access, store, and display the contents of your phone. Such contents may include location data, contact information, and digital files stored on your phone. You also acknowledge and understand that such contents may be accessible to other Hosts or Guests (as applicable) unless you delete all data from the Car that has been transferred from your phone. We encourage you to delete such data before sharing your car or completing your trip (as applicable). Rentop is not responsible for any failure to delete such data, whether or not accessed by other Hosts or Guests, and Rentop is unable to delete any such data on behalf of any Host or Guest.
When you visit our website or use our mobile app or Service, we and our business partners may collect certain information about your computer or device through technology such as cookies, web beacons, log files, or other tracking/recording tools. The information we collect through the use of tracking technologies includes but is not limited to IP address, browser information, referring/exit pages and URLs, click stream data and information about how you interact with links on the website, mobile app, or Service, domain names, landing pages, page views, and cookie data that allows us to uniquely identify your browser and track your browsing behavior on our site. We may also use clear gifs or other technology in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. Some or all of this data may be combined with other personally identifying information described above. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. We may work with third parties to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
When you access our Service by or through a mobile device, we may receive or collect and store a unique identification number associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID or other identifier), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude), WiFi location, or similar information regarding the location of your mobile device.
We use or may use the data collected through these technologies to: (i) remember information so that you will not have to re-enter it during your visit; (ii) provide custom, personalized content and information, including advertising; (iii) identify you across multiple devices; (iv) provide and monitor the effectiveness of our Service; (v) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Service; (vi) diagnose or fix technology problems; and (vii) otherwise to plan for and enhance our service.
We enable users to text each other through the Service. For example, we enable Hosts and Guests to text each other without disclosing their telephone numbers. To provide this functionality, Rentop and our third-party service provider receive some information regarding the calls or texts, including the date and time of the call or text, and the content of the text messages. We may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and to improve the Service.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see Your Choices Regarding Your Information below.
Rentop may share your personally identifiable information with third party vendors, consultants or other service providers that perform services on our behalf or otherwise help provide the Service to you, under reasonable confidentiality terms.
We may share your information in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party. or in the event of bankruptcy or related or similar proceedings.
We may share your personal information with others with whom you communicate on the Service and any information that you post or share publicly on our website or service. Any personal information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
Other brands owned or controlled by Rentop, and other companies owned by or under common ownership as Rentop, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy.
We may share license plate information with governmental agencies to ensure compliance with local parking rules and restrictions, to respond or settle a citation issued during a trip, or in accordance with a parking program or partnership operated with a governmental agency.
We may use personally identifiable information to investigate damage claims connected to trips taken and/or cars listed on our Rentop, and we may disclose personally identifiable information to a third party in connection with processing such claims under reasonable confidentiality restrictions.
We may also disclose personal information if we believe it to be reasonably necessary to (i) satisfy any applicable law or regulation and comply with legal process, such as search warrant, subpoena or court order, or other government request served on us or on our affiliates; (ii) to enforce our Terms of Service, including to investigate potential violations thereof; (iii) take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, or to protect the security or integrity of our site; and (iv) to exercise or protect the rights, property, or personal safety of Rentop, our Users, or others. Typically, our policy is not to share personal information and location data with governmental agencies, except as pursuant to a search warrant, subpoena, court order, or as otherwise compelled to do so by legal process, though there may be circumstances in which we may disclose such information without such legal process if we reasonably believe such disclosure is necessary to protect the health and safety of an individual, prevent or mitigate the harm of crime or illegal activity, or other compelling circumstance. We will use our best effort to provide you notice of a law enforcement request for your personal information before we release such information, unless we are not permitted to do so.
We may use and share your personally identifiable information with consumer reporting vendors such as credit agencies in connection with a trip that has been booked on our platform. You authorize Rentop to share your personally identifiable information with such vendors to assist Rentop in determining your eligibility to book trips on our platform. Rentop may share your personally identifiable information to obtain your consumer history in the form of a credit score, a background check, and/or an auto insurance score, in all instances solely in accordance with applicable law. You acknowledge that Rentop may (but is not obligated to) use such consumer history in connection with your Rentop account except where such usage is prohibited by applicable law.