9 Tips That Will Make You a 5-Star Rider on Rentop

Tips for Riding at Rentop: Booking & Preparation

1. 1

   1. Selecting the right vehicle & host

   While it can be tempting to reach for the cheapest or closest option available, we also request you consider the host rating, reviews by previous riders etc. Always check the reviews or comments left by the last riders to ensure you’re aware of the vehicle defects if any. You can also take an additional step and look through the host’s social profiles to make sure that they’re authentic, and who knows - could potentially match your ‘vibe’. Browse verified models in our self-drive two-wheeler catalogue or check popular local rental hubs like bike rentals in Jaipur.
2. 2

   2. Avoid cancelling at the last minute

   Imagine booking a cab only to see them cancel the same in a few minutes. Not cool, right? Cancelling your booking once it’s been confirmed reflects in the same way to your host. Not just this, but it will also negatively impact your ratings. Rentop has a very transparent booking policy, and while we do not levy any cancellation charges at the moment, the host is free to rate the experience poorly in the event of such cancellations.

Profile accuracy and travel purpose

1. 1

   3. Keep your profile up to date

   Upload all relevant information such as your profile picture, email ID, and a soft copy of your driver’s license. It is mandatory to upload the DL in order to ensure that the host is confident about renting their vehicle to you. (Hosts are advised to check this too — see our vehicle safety guide for hosts.)
2. 2

   4. Include your purpose of travel

   Including the purpose of your travel will help the host build confidence about renting the vehicle to you. By being clear and upfront about your request — for example, say a long ride to Nandi Hills or a nearby tourist attraction — you can eliminate the hosts who are not comfortable with their vehicle doing long trips or on rough terrains. This way, you can connect with the right hosts while also making sure they’re comfortable with your request.

Pickup photo check-in and avoiding penalties

1. 1

   5. Take that selfie during pickup

   Or multiple pictures of the vehicle during the vehicle pickup. Upload these and confirm the pickup on the Rentop app. This will ensure that defects (if any) are noted in the app, and will eliminate any confusion while returning the vehicle.
2. 2

   6. Avoid penalties

   Be sure to return the vehicle at the scheduled drop-off time/date to avoid penalties. In case of an extension, make sure to book the same on the app, and communicate with the host directly as well.

Communication, return flow and vehicle care

A smooth rental experience needs three things: a good host, a great vehicle, and an even greater rider who can treat it with respect. By keeping the above tips in mind, you’re not just taking care of the vehicle, you’re also welcoming great feedback from your hosts and increasing your chances of future bookings.

Happy riding!

1. 1

   7. Report issues during the trip

   If you’re facing any difficulties or vehicle troubles during the trip, feel free to reach out to the host directly. We recommend informing any inconvenience whatsoever so that the host can guide you on the next steps.
2. 2

   8. Complete the pickup & collect flow

   There are several steps listed on the app during the time of pick up and drop off that have been carefully picked to ensure the safety of you, the host, as well as of the vehicle. Please complete and comply with the entire process to document everything. Additionally, drop a review on your host to improve their overall ranking and future bookings. This will also help other riders to get a good picture of the host.
3. 3

   9. Treat the vehicle as your own

   This goes without saying. The vehicle you’re renting belongs to someone else just like you. Please return the vehicle in the same condition as it was picked up. Please respect others' inhibitions and guidelines to ensure a smooth experience.